Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
modern rooms
outstanding service
awkward location
limited access
7.0/10
Very good
Rooms
8.0
Location
7.4
Service
6.6
Dining
5.6
Guest reviews
7.0/10
based on 5 reviews
7.9
7.9/10 based on 2131 reviews
Graham
United Kingdom,
November
2023
6.2/10
The hotel offers a peaceful stay in a building a few hundred meters from the main area, providing a lovely and quiet atmosphere. The rooms are spacious and very cozy, although lacking basic features for convenience. The service is somewhat rushed and lacks friendliness, especially at the reception. The location, close to the airport in a quiet residential neighborhood, is convenient for airport stays. The dining experience is mediocre, necessitating a short walk for breakfast. Overall, a mixed experience with room for improvement.
Rooms
8.0
The rooms inside the building are spacious and very cozy but lack basic features for convenience.
Service
5.0
The staff were not friendly and helpful, often appearing overwhelmed by the number of guests.
Location
7.0
The hotel's location near the airport in a quiet residential neighborhood is convenient for airport stays.
Dining
5.0
The dining experience is subpar, requiring a walk for breakfast and offering limited options.
Facilities
7.0
Facilities are decent without outstanding features.
Anthony
United Kingdom,
October
2023
8.0/10
The hotel's Deluxe Room was very clean and comfortable with windows overlooking the quiet countryside, though the inconvenience of carting luggage through the carpark to reception was a downside. The service was a mix of very nice and somewhat curtious, with a particularly lovely and helpful staff member. The location in an old castle setting made it convenient for late stays near the cargo area of the airport. Dining offered outstanding options but was limited to continental choices, and the facilities were well-maintained. Price could be a factor to consider when considering value for money.
Rooms
9.0
The Deluxe Room was very clean and comfortable with countryside views.
Service
8.0
The staff were a mix of very nice and somewhat curtious, with one lovely and helpful member.
Location
8.0
The location in an old castle setting made it convenient for late stays near the airport.
Dining
7.0
The dining experience provided outstanding options but was limited to continental choices.
Facilities
8.0
The facilities were well-maintained.
Kate
United States,
October
2023
6.0/10
The hotel's rooms are like a dream castle but had a bad barn smell. The service was a mix of unhelpful encounters with a nice touch. The location, though tiled and noisy at night, offers a clean and well-maintained setting near the airport. The dining experience was basic but decent, requiring a walk in the rain. Overall, the facilities were satisfactory, with some clear positives and negatives.
Rooms
6.0
The rooms felt royal out of a dream castle, but the smell was very bad, like a barn.
Service
5.0
The service had some unhelpful encounters, but there was a nice touch from some staff members.
Location
7.0
The location, albeit noisy and tiled, is surprisingly clean and well maintained, near the airport.
Dining
5.0
The dining was pretty basic but served in a very pleasant environment, requiring a walk in the rain.
Facilities
7.0
The facilities overall were satisfactory, with some clear positives and negatives.
Douglas
United States,
July
2023
7.0/10
My stay at the hotel was quite pleasant overall. The rooms, while not part of the main building, were beautiful albeit a bit far away across the car park. The service was a bit mixed with some helpful staff but none were prepared to give a complete orientation. The location, near the airport with easy access, was convenient for late stays. The dining experience was mediocre with very minimal options. However, my favorite part was the freshly baked cookies provided.
Rooms
8.0
The rooms were beautiful but located a bit far away across the car park.
Service
7.0
The service was mixed, with some helpful staff but lacking in orientation assistance.
Location
8.0
The hotel's location near the airport with easy access made it convenient for late stays.
Dining
5.0
The dining experience was minimal, with basic choices and limited options.
Facilities
7.0
The facilities provided were sufficient.
Christina
United States,
June
2023
8.0/10
I had a wonderful stay at this hotel. The rooms were modern, comfortable, and well-equipped with complimentary beverages. The service was exceptional in the spa and sauna areas, although the check-in time was a bit restrictive. The location was great for those interested in fitness, food, and relaxation, but the proximity to the airport’s cargo entrance was a drawback. The dining experience was satisfactory with healthy choices delivered in a unique way. Overall, the facilities were top-notch.
Rooms
9.0
The room provided an extraordinary backdrop for breakfast, spacious, modern, and very comfortable, including complimentary tea, coffee, and drinks in the fridge.
Service
8.0
The service in the spa and sauna areas was outstanding, with staff going above and beyond. However, the dismissive attitude towards a guest's request was a downside.
Location
7.0
The location was perfect for combining jogging, dining, and wellness activities, nestled in a quiet residential neighborhood near the airport. However, being close to the cargo entrance and limited access to certain areas were negatives.
Dining
7.0
The dining experience, particularly breakfast in bed, was acceptable with a variety of healthy options. The unique presentation added a fun touch to the meal.
Facilities
9.0
The hotel offered excellent facilities that enhanced the overall guest experience.
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